Refund Policy

Return Eligibility

We do not accept returns, which means if you have received a damaged item you have 5 days after receiving your item to request a new item at no cost to you.

To be eligible for a replacement, you must take pictures of your item showcasing the damage, this must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@cigarnj.com.

If your exchange is accepted, we'll send you a replacement item with a new tracking number.

You can always contact us for any return questions at support@cigarnj.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like:

• Perishable goods (such as food, flowers, cigars, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Privacy Policy

Information We Collect

Information is gathered from your use of Tobacco Leaf Services by us, our service providers, advertisers, sponsors, and partners.

Information You Provide

We may collect information that you choose to provide during use of Tobacco Leaf Services in a variety of ways, such as when you:

• purchase products or services from us. This information may include your name, address, telephone number, email address, and payment or credit card information;
• register for one of our services;
• make information available to us or interact with us via social media website and applications;
• express an interest in receiving marketing or promotional materials regarding cigars, pipe tobacco, or related products or services;
• participate in chats, web forums or other interactive sessions;
• subscribe to newsletters or provide feedback; and
• participate in surveys, sweepstakes, contests or other promotions.

Automated Information

Information regarding your use of Tobacco Leaf Services may be collected and/or aggregated by automated means. This automatically collected information may include information such as:

• your IP address, the type of browser and operating system used, referrer URL;
• date and time of your visit to a Tobacco Leaf site and the pages you visit, and, if you linked from or to another website, the referrer URL;
• email you open and links you click on within an email; and
• your ISP or mobile carrier, and the type of handheld or mobile device that you used.

Data Technologies

When you use the Tobacco Leaf sites, various technologies such as cookies, local shared objects, and web beacons (generally referred to as "Data Technologies"), are used to automatically collect information. "Cookies" are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. "Local shared objects," or "LSOs," sometimes known as Flash cookies, may be used to store your preferences or display content based upon what you have viewed on various websites to personalize your visit. A "web beacon" (e.g., Internet tag, pixel tag or clear pixel GIF), links web pages to web servers and their cookies, and may be used to identify you and monitor your activity on the Tobacco Leaf sites. Anonymous advertising identifiers are increasingly being used on mobile devices in a manner similar to cookies. When we refer to Data Technologies, we are including all current and similar future technologies.

One or more Data Technologies may be used on the Tobacco Leaf sites and other websites and mobile applications (that may not be the Tobacco Leaf sites) used by us, by another party on our behalf, or by third parties in accordance with their privacy policies. Data Technologies may be used by us and others, on our behalf and on their own behalf, to collect information about you that may be added to your user profile and used to connect information about you from different sources, websites, devices, and mobile applications.

Location Information

We may use location information to provide location-based services and content, as well as to understand traffic patterns in and around our retail locations. You can adjust the setting on your device(s) to limit tracking or to decline cookies, but as a result you may not be able to use certain features of the Tobacco Leaf sites or Content or take full advantage of all of our offerings.

Combined Information and Information from Other Sources

We may combine information that you provide to us, directly or indirectly, through our affiliates and other sources, with other information that is automatically collected. The combined information may include information about your use of the Tobacco Leaf sites, your use of other websites, devices and mobile applications and information from our affiliates and other sources.

How We May Use The Information We Collect

We may use information we collect for various business purposes including:

• For everyday business purposes, such as establishing and managing your user account, processing payments, providing products and services, responding to queries, and providing customer support;
• to offer you our products or services and/or the products or services of others;
• to communicate about, and administer your participation in, special events, programs, surveys, sweepstakes, contests, and other offers or promotions;
• to enable you to interact with Tobacco Leaf and other users through various means;
• to evaluate and improve our business, including developing new products and services and analyzing the effectiveness of products, services, applications, and websites;
• to diagnose and address technical and service problems;
• to perform data analyses, including market and consumer research, trend analysis, demographic analysis, and financial analysis;
• to deliver content (including advertising) correlating to your interests and browsing and usage history;
• to comply with applicable legal requirements and our policies;
• to contact you via telephone, email, mail, text, or chat (with consent as required by law).

Information Sharing

We do not sell or otherwise share information about you that we collect or receive, except as described below:

• Affiliates, Subsidiaries and Business Partners: We may share your information with our affiliates, subsidiaries, and business partners for the purposes described above.
• Service Providers: We engage vendors to provide services on our behalf, who are contractually required to protect your information.
• Third Party Promotions: Information shared through your voluntary participation in third-party or co-sponsored promotions will be subject to the third party's privacy policies.
• Corporate Transactions: Information may be transferred as part of any merger, sale, or transfer of company assets.
• Legal Requirements: We may disclose information to protect rights, safety, fraud prevention, or to comply with law.

Your Rights and Choices

You have certain rights regarding your personal information:

• Choose not to provide personal information
• Opt-out of promotional emails
• Opt-out of interest-based advertising
• Manage cookie preferences
• Access and correct your information
• Request deletion of your information (where applicable)

Security

We implement appropriate security measures to protect your information, including:

• Administrative, technical, and physical safeguards
• Secure data transmission and storage
• Regular security assessments
• Employee training on data protection

Contact Us

Welcome to Tobacco Leaf, where our passion for premium cigars spans over four decades of family legacy. Our dedicated team brings together generations of expertise and knowledge in the cigar industry, ensuring that every customer receives exceptional service and expert guidance.

With over 40 years of experience serving cigar enthusiasts, we take pride in our commitment to quality, authenticity, and customer satisfaction. Whether you're a seasoned aficionado or new to the world of premium cigars, our knowledgeable staff is here to assist you with personalized recommendations and expert advice.

Cigar Concierge Service

Experience our exclusive Cigar Concierge Service - your personal cigar expert just a text message away! Get instant answers to all your cigar-related questions, personalized recommendations, and expert guidance directly through SMS. Sign up for our SMS service to connect with our knowledgeable team and stay updated on exclusive offers and events.

For questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@cigarnj.com
• Phone: +1 (848) 278-6452
• Address: 2350 NJ 33, Robbinsville, NJ 08691

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version will be posted on our website with its effective date.

This Privacy Policy is effective December 31, 2024.

Technical Support

Contact Methods

Our technical support team is available through multiple channels:

• Email: support@cigarnj.com
• Phone: +1 (848) 278-6452
• Address: 2350 NJ 33, Robbinsville, NJ 08691
• Live Chat: Available during business hours

Common Issues

For immediate assistance with common issues:

• Website navigation problems
• Account access issues
• Order tracking assistance
• Payment processing support

Business Hours

Technical support is available:

• Monday - Friday: 11:00 AM - 5:00 PM EST